Meridex Health

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REFUND & RETURN POLICY

A Policy Built Around Trust

Because our products are cold-chain sensitive, single-use research materials, our return policy centers on one standard: unopened, unused, and within its stability window.

ELIGIBLE FOR RETURN

These Qualify

  • Unopened pens within 30 days of delivery
  • Items damaged in transit (reported within 48 hours with photos)
  • Wrong item or strength shipped in error
NOT ELIGIBLE

These Don't

  • Opened or used pens
  • Products stored outside the required 2-8°C range after delivery
The Process

How Refunds Work

01

Contact Support

Reach out with your order number and we'll walk you through next steps.

02

We Inspect the Return

Once received, the item is reviewed to confirm it meets return conditions.

03

Refund Issued

Approved refunds post to your original payment method within 5-7 business days. Crypto refunds return to the originating wallet.